Contact Us
Last Updated: October 28, 2026
Zhengzhou Xumin Trading Co., Ltd.
Zhengzhou Xumin Trading Co., Ltd. owns and operates novessaqn and handles customer support and orders for this store.
Contact us for product specifications, delivery questions, order changes, returns, refunds, or assistance using the website.
Customer Support Email
We aim to reply within 1–2 business days.
Messages received outside service hours are reviewed when our team returns. Public holidays and unusually high inquiry volumes may affect response times.
A request submitted within an applicable deadline remains timely even if our reply arrives later.
Telephone Support
Phone: +86 371 6332 2785
Service Hours: Monday–Friday, 9:00 AM–6:00 PM, China Standard Time (UTC+8), excluding public holidays in China.
If you cannot reach us by telephone, please email your request. International calling charges may apply through your provider.
Questions Before Ordering
For help choosing a gardening or yard product, provide:
-
The product name or link.
-
Your intended use.
-
Relevant space measurements.
-
Any connection, installation, or compatibility requirement.
-
The specification you would like clarified.
Ask before ordering if exposure to rain, frost, strong sunlight, or other conditions is important to your purchase. Do not assume a feature applies unless the listing confirms it.
Existing Orders
Include your order number, the email address used at checkout, and a short explanation.
For damaged, defective, incorrect, or incomplete items, photographs of the product and packaging can help. If photographs are unavailable or unsafe to obtain, explain the circumstances so we can discuss another reasonable assessment method.
Do not email full payment card numbers, security codes, passwords, or unnecessary identity documents.
Changes and Cancellations
Contact us immediately if you need to change delivery details or cancel an order.
We will try to assist before fulfillment begins. Changes or cancellations may no longer be possible once processing is underway.
Dispatched orders follow the Return Policy. We do not charge a separate fee for an ordinary cancellation we approve.
Returns to China
Our designated return facility is located in China. Returns from outside China require international shipping to China.
Email us for the complete return address and instructions before arranging postage.
Customers pay postage for preference-based returns. We cover reasonable return costs for damaged, defective, incorrect, incomplete, or materially misdescribed goods for which we are responsible.
Do not send merchandise to our business address unless our team expressly confirms it as the appropriate return destination.
Business Details
Brand Name: novessaqn
Legal Company Name: Zhengzhou Xumin Trading Co., Ltd.
Business Address: No. 185, 11th Floor, Unit 2, Building 1, 869 Weilai Road, Guancheng Hui District, Zhengzhou City, Henan Province, China
Email: service@novessaqn.com
Phone: +86 371 6332 2785
Service Hours: Monday–Friday, 9:00 AM–6:00 PM, China Standard Time (UTC+8), excluding public holidays in China.
